Questions

At Ballistic Computers, our number one goal is to deliver you a quality product. From workstations, desktops, laptops or the parts that make your system run, we take great pride in having a great selection of products at very competitive prices. Our workstations, desktops, laptops and parts range from new, new open box and refurbished. By carrying a wide selection of these options, this gives buyers the opportunity to maximize value and receive substantial savings.

We understand the problems facing todays small business and are here to help. Our promise to you is this, if you need us for anything at any time we will be here for you, 24 hours a day and 7 days a week. No other computer company will offer this type of service to their customers we can and we will answer your call and get you back up and running. Selling you one computer is easy, providing unmatched service and support is how we beat the competition hands down.

Since some of our new customers may be unfamiliar with our refurbished products and our process, we’d like to take this opportunity to answer a few of the most frequently asked questions on the topic. If you have a question that isn’t answered below, send an email and we will be happy to answer your question.

Questions

Because refurbished workstations and desktop computers will save you money. Why break the bank on your IT budget when refurbished equipment from Ballistic Computers will cost you a fraction of the price of new computers? Let us show you how to meet your IT goal without busting your IT budget.

Yes, Ballistic Computers does offer technical support and advice on every item we sell. You can contact us during normal business hours of 9:00 AM to 6:00 PM Monday to Saturday at 972-417-9000 or by email to support@ballisticcomputers.com.
You can also checkout our online videos section, we offer a ton of useful information through our videos. Google and YouTube are also great sources to answer some computer questions.

Most of our orders will ship within 24 hours, there are rare cases when an order will take a bit longer to ship. Remember we custom build and test every computer that is ordered to your specifications. 

If you need an order expedited you can call us direct at 972-417-9000 and we will do everything we can to meet your deadline.

Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local carrier guidelines for delivery. 

If your producd was damaged during shipping you should let the carrier know immediately. This way the damage is on record as soon as possible.The carrier should ask you for the original tracking number and the type of damage to the product the carrier will also provide you with a claim number, make sure you write down the claim number we will need it. You should also take pictures of the damage including the box your product was shipped in. 

Once you have contacted the carrier and have the claim number contact us at 972-417-9000 of by email at support@ballisticcomputers.com. We will in most cases send you a replacement and work with the shipping company to finalize the claim process. 

Yes, we have a 30 day return policy and our standard warranty is good for 90 days from the date of purchase.

If you are within the 30 days we will accept your return for a full refund. In order to start the refund process we do need a completed RMA form emailed to us at support@ballisticcomputers.com before the computer is returned. Once we recieve the RMA form we will contact you about the return and start the return process.

If your outside the 30 day window we will repair any issues with your computer and return it to you. We will also need an RMA form filled out and emailed to us so we can start the repair process. Once we receive the RMA form we will contact you to set up the return for repair. If you have any questions at any time feel free to call us at 972-417-9000 and we will help with this process.

Yes, we offer our 1 Year, 2 Year and 3 Year no hassle protection warranty on every compputer we sell. Our warranty is just like a bumper to bumper warranty on your car, if it breaks we fix it, if we can't fix it we replace it.

We also offer a lifetime warranty on our G Data antivirus as long as you have an active license on your machine. If a virus gets past G Data we will remove it free of charge.

Yes, we custom build computers for our customers everyday. Let us know your hardware requirments and we will provide you with a quote.

Not sure what you need, we can help there too. Tell us what software you intend to run and the daily use of the computer then we can design a custom computer solution that will meet your needs.

If you have any questions give us a call at 972.417.9000 we would love to talk computers with you. 


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